LoadUp is a national gig-model junk-removal platform serving Staten Island, Brooklyn, and the rest of NYC, with strong aggregate scores on its managed review platforms (4.6/5 on Reviews.io across ~7,800 reviews, 4.2/5 on Trustpilot) but much lower marks on Yelp and a 3.7/5 BBB customer rating. Reviewers consistently praise on-time, efficient, professional pickups and easy booking, while recurring complaints center on no-shows, quote-versus-final-charge discrepancies, and text-only support tied to its independent-contractor model.
“Excellent in every regard. Easy to arrange and reasonable rates. Our experience with your workman, Yuriy was exceptional. He is a real pro. The job was done to the highest standard.”— Tom P · 5★, Reviews.io ↗
“I was really impressed with the quickness of the items being loaded into the trailer. They did an amazing job and got all the stuff loaded so fast. They made it look effortless and were very friendly as well. I will definitely be using LoadUp again if needed.”— Erica · 5★, Reviews.io ↗
“Excellent service! Thank you so much Highly recommended; they were fast, friendly, and responsible when removing everything.”— Anonymous · 5★, Reviews.io ↗
“They picked up an old elliptical trainer from our garage. Arrived when they said they would, and worked quickly to get it loaded. Great service, for a reasonable price!”— Anonymous · 5★, Reviews.io ↗
“I was given a quote in writing of $139 but when they emailed my receipt after the pick-up was completed they charged me $154!! Will not recommend this company. Too dishonest for my taste.”— Teresa · 1★, Reviews.io ↗
“I first had a pickup scheduled with a 12 hour window, with a number to reach the driver, who never picked up... reported no-shows across multiple rescheduled appointments and frustration with the inability to plan around unreliable service.”— Carolina M. · 1★, Yelp ↗
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