The Junkluggers of New York City earns strong overall ratings (about 4.9 from ~1,500+ aggregated/Google reviews and 369 Yelp reviews), with customers consistently praising professional, efficient, courteous crews, easy scheduling, and eco-friendly donation/recycling. A minority of reviews cite scheduling/coordination problems, last-minute cancellations, mistakenly discarded items, and donation-receipt issues, and the company holds only a C+ BBB rating (not accredited) and a more middling 3.7 on Trustpilot's national brand page.
“I've used this company four times and have been impressed and grateful for their hard work ethic, fair prices and the truly amazing courteous service we've always received.”— Chad Simpson · 5★, Google ↗
“They were prompt and courteous. They did an excellent job with the removal and cleanup afterwards.”— Bobbie Cobb · 5★, Google ↗
“I want to give a shout out to the Junkluggers of Manhattan and Brooklyn. I had a great experience. The guys were very helpful, considerate, friendly and professional.”— Yelp reviewer · 5★, Yelp ↗
“Kyle and Gregory from The Junkluggers were fantastic to work with! They were incredibly efficient, professional, and quick with the trash removal process.”— Janel H. · 5★, Junkluggers.com (testimonials) ↗
“They called less than two hours before our scheduled appointment to say the truck had mechanical problems and wanted to reschedule.”— Trustpilot reviewer · 2★, Trustpilot ↗
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