J&M Cleanouts is an owner-operated NYC/Long Island junk-removal and cleanout company (since 2004) with consistently strong ratings (~5.0 on Yelp across 81 reviews, 5.0 on Google, and ~92% recommend on Facebook), praised for fair fixed-price estimates, fast photo-based quoting, punctual same-day service, and professional crews led personally by owner John Merritt. The main recurring complaint concerns its per-truck-load pricing model, which a few reviewers felt could inflate the final cost.
“j&M was very professional. They came at the time we agreed on. The price was very fair.”— Freddie L. · 5★, Birdeye ↗
“So easy! I texted a picture of my junk and got a quote. They gave me a 30 minute window and showed up on time.”— Rachel O. · 5★, Birdeye ↗
“We needed someone to clean out our home and to get rid of all the junk as we were moving.”— April V. · 5★, Birdeye ↗
“I was surprised and very pleased at how quickly they worked. I will be calling them again soon to help with cleaning out my basement!”— Yelp customer · 5★, Yelp ↗
“They charge per-truck load but won't break up big items, so the trucks fill up faster and you end up getting charged for additional truck loads. They claim they don't know before the job starts how many trucks they will fill up.”— reviewer (critical), Angi ↗
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