1-800-GOT-JUNK?'s Staten Island/NYC operation draws a sharply mixed reputation: reviewers consistently praise the crews as professional, quick, and friendly, but a recurring pattern of complaints centers on quotes ballooning on the day of service, surprise fees, no-shows or late arrivals, and occasional property damage. Brand-wide aggregate ratings are high (Google ~4.2, Trustpilot 5.0), while the local Staten Island Yelp listing (8 reviews) and the NYC-area BBB profile (D+, unanswered complaints) reflect a weaker local experience.
“Winston and Arnaldo were here at our place and they cleared the junk from our place exceptionally well. Amazing gentlemen, quick fast friendly. Would totally work with them again.”— Yelp reviewer · 5★, Yelp ↗
“Super convenient and they take almost anything. They are expensive but sometimes that is worth it when you need to clear things out. The crew was courteous, professional and dare I say QUICK!”— Yelp reviewer · 4★, Yelp ↗
“They showed up in a clean truck wearing clean uniforms, were courteous and professional. They assured me whatever could be donated would be and the rest recycled. Quick, efficient and super friendly.”— Yelp reviewer · 5★, Yelp ↗
“These guys showed up within an hour of me calling them and showed up right on time. The price was very reasonable for the amount they hauled away.”— Verified customer · 5★, ConsumerAffairs ↗
“This company is extremely unprofessional. I made an appointment with them and they NEVER SHOWED UP!”— Ana M. · 1★, BBB ↗
“The two gentleman busted up a wall in my hallway, the door that leads to my hallway... deep scratches on my wood flooring. They offered contractor repairs but the resolution was inadequate; I want a full refund.”— BBB complainant · 1★, BBB ↗
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