Independent guide152 NYC haulers reviewedUpdated June 2026
Best Junk Removal NYC
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1-800-GOT-JUNK? Manhattan reviews

4.9 (740 reviews · MyReputation (verified reviews))
Same-dayUpfront pricingBooks online$$$$$

Review summary

1-800-GOT-JUNK? Manhattan (serving Manhattan and the Bronx since 2006) earns strong marks for punctual, same-day service and friendly, efficient crews, with high aggregate ratings on Google (4.98) and verified-review platforms (4.9, 740+ reviews). Yelp is more mixed at 3.5 stars, and BBB shows an unaccredited D+ profile with a handful of complaints about property damage, surprise add-on charges, and pricing.

👍 Pros
  • Punctual, on-time arrival
  • Same-day / fast service availability
  • Friendly, kind, professional crews
  • Efficient and stress-free, takes everything
👎 Cons
  • Property damage during removal (walls, doors, floors, fixtures) with insurance claims not honored
  • Surprise/added charges after job started or completed (extra labor fees, quote increases)
  • No-shows or missed appointments

What customers say

“Markel and Will came out and were amazing! They helped get rid of some hard stuff that we had trouble moving.”— Katherine Klein · 5★, Google (via 1800gotjunk.com) ↗
“Antonio and Kevin were great to work with! They came out on a cold snowy evening and were so professional and kind!”— Lisa Intrepid · 5★, Google (via 1800gotjunk.com) ↗
“I needed some stuff picked up late on a Friday and 1-800-GOT-JUNK was able to make it happen in less than an hour.”— Shaun · 5★, Google (via 1800gotjunk.com) ↗
“They show up on time and negotiate reasonable prices. I highly recommend them.”— Anonymous · 5★, MyReputation ↗
“Workers damaged walls, doors, flooring, and light fixtures while removing sofas. They both told me repeatedly that the company is fully insured and I would be repaid. [Repair attempts deemed inadequate.]”— BBB complainant · 1★, BBB ↗
“Original price was $1,098, plus a $100 agreed increase. Only after they finished did they add another $200 for labor.”— BBB complainant · 1★, BBB ↗

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