1-800-GOT-JUNK?'s NYC franchises (Manhattan/Bronx and Brooklyn/Queens) draw consistent praise for punctual same-day service and professional, efficient, clean-up-after-themselves crews, while their independent third-party listings show polarized feedback: brand-managed verified-review aggregators sit near 4.9 stars but Yelp hovers around 3.5 and the BBB rating is D+. The recurring negatives center on surprise charges above the quoted estimate, occasional property damage with slow reimbursement, and weak customer-service follow-up.
“Takes it all- no questions asked! Kind workers, reasonable pricing and efficient! Jalen and Andrew made things stress free.”— Anonymous · 5★, myreputation (Manhattan) ↗
“They show up on time and negotiate reasonable prices. I highly recommend them.”— Anonymous · 5★, myreputation (Manhattan) ↗
“Availability. 1800 Got Junk has same day service that's second to none.”— Anonymous · 5★, myreputation (Manhattan) ↗
“Friendly staff, Justine and Erik were quick and efficiently removed my items. Arrived exactly on time requested, will highly use service again and recommend to friends and family.”— Anonymous · 5★, myreputation (Brooklyn/Queens) ↗
“Do NOT use this company. If you want to be overcharged, bullied, scammed, and then gaslit by customer service, 1-800-GOT-JUNK is the company for you.”— Yelp reviewer · 1★, Yelp (Brooklyn/Queens) ↗
“This company is extremely unprofessional. I made an appointment with them and they NEVER SHOWED UP!”— Ana M · 1★, BBB ↗
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